Frequently Asked Questions
Everything you need to know about shopping at Pawsionate.
How long will it take to receive my order?
Most orders are processed within 2-3 business days. Shipping times vary by location, but domestic delivery typically takes between 5-10 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our chart for the perfect fit.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.