Returns & Exchanges

At Pawsionate, we want you and your furry friends to love your new look, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible items. Ensure your items are unworn and in their original packaging to qualify for a full refund or store credit.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and secure it to the outside of your original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; make sure to keep your tracking receipt for peace of mind.

• 4.
  Get Refunded

  After our team inspects your return, we will process your refund to your original payment method within 5-7 business days.